Free Tracked Delivery
100% Authentic Items
2 Year Warranty
30 Day Returns Policy
150k Happy Customers
12+ Years Online
Also Comes with 2 Years DPW warranty
You will receive an email confirmation as soon as you place an order giving you all relevant information including a sales receipt and delivery information.
The delivery time scale is specified on the product page and at the checkout to indicate when you will receive your order.
We offer free shipping 3–6 working days, next day delivery, and order-in items delivery is 6–12 working days.
Due to the nature of the watches and jewellery which we sell, we operate a strict fraud screening process (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address). There may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day.
For order-in items, you can usually expect to receive the item within 6–12 business days approx. If the delay is likely to be significantly longer than this, we will contact you either by telephone or email to inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
The delivery estimates on the product page apply for international deliveries. International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company. International shipping is calculated at checkout and is usually £20–£25 to most destinations, with a non-guaranteed delivery timescale of 6–12 working days. We deliver to all parts of Europe and worldwide, and ship using express international delivery.
Please note that certain brands have shipping restrictions, and this is shown on the product page.
All orders with free shipping are sent via Royal Mail or DHL. This means your item will be delivered between 3–6 working days, or for non-stock items 6–12 working days. We can also offer next day delivery with Royal Mail Special Delivery or DHL Express. For order-in items, delivery time is 6–12 working days.
International orders are charged at £20–£25 depending on your location. If your country is exempt from VAT (e.g. outside the EU), this will be removed from your order total at checkout. Please also note that for all international orders, taxes and duties may be applicable in your destination country. Please check with your local customs office for further information.
If you are not available to receive the delivery at the time it is attempted, Royal Mail or DHL will leave a card. This will allow you to arrange a redelivery at a more convenient time or collect the item from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address specified or item not collected), we will inform you immediately by email once the item is received. You will then be given the choice to have the item re-dispatched or to cancel the order. Please note that for items undelivered through fault of the consumer, where a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.
Although we are able to ship almost every order within the specified delivery timescale, in rare circumstances our shipping capacity may be exceeded, causing a delay of up to one extra day. While unfortunate, this situation can occasionally occur when buying online. Should this happen, your order will be marked for urgent delivery the following day.
Another possible cause of delay is an issue with the delivery service itself. This is rare and beyond our control, but in such situations we will do our very best to take responsibility and ensure your order is delivered as quickly as possible.
If a delivery is late (e.g. the postal service fails to deliver within the guaranteed timescale), we will provide a refund of any delivery charges paid. If the delivery was free, we do not provide financial compensation for consequential losses, such as time taken off work to receive the delivery.
To take advantage of this Extended Returns Period, the Sales receipt document must show a purchase date of 10th October to 22nd December 2025.
Last Day for Guaranteed Christmas Delivery is Friday 19th December with Next Day Delivery Option.
Unwanted items purchased online can be returned to our Office Address details on the About us Page of our website. Items returned by post must be posted by 12th January 2026.
The Extended Christmas returns period applies to all products that can normally be returned for exchange or refund, in line with our usual returns policy. This does not affect your legal rights.
Returns & Exchange Policy We constantly work hard to provide 100% Brand New Authentic & Original Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions as below and you are provided a Full 30 Days Money Back Guarantee Returns Policy for Peace of mind for any reason.
Cooling-Off Period
You have a statutory right to a 30 Day Money Back Returns Policy 'cooling off' period. If you change your mind about the Goods, they must be returned within 30 Days of Sale. Goods please to be returned in new, unused, unaltered, and unworn condition with all the protective plastics/packaging, hang tags, manuals, accessories and boxes intact in original state.
You will be responsible for returning the Goods at your own cost. We suggest you return all unwanted Goods by appropriately insured recorded delivery service.
Note: You should return Goods by Royal Mail Special Delivery, only to our specified address and email us the tracking number. . If we fail to get back to you in good time, a further 7 working days will be allowed for returns, starting from the original date of our email reply to you.
Return Address
Designer Posh Watches,
Suite 214,
Stockton Business Centre,
70-74 Brunswick Street,
Stockton-on-Tees,
TS18 1DW
Please Allow 14 Working Days for the refund to be fully issued by our Accounts Team. If Goods are returned in partial packaging.
Damaged / Shortages / Errors
Prior to despatch, all Goods are hand checked. However, if you receive Goods that are, different from those that you ordered, missing/short from an order, or have faults and/or are damaged including damages in transit and packing errors, you must contact us immediately within 48 hours by emailing us.
It is your responsibility to check Goods as soon as you receive them. This also applies when the Goods being bought are to be gifts or consequently sold on again. We only accept faulty Goods for up to 30 Days of receipt of Goods in their original condition with all packaging and documentation providing the damage is not caused by Malicious damage and/or Incorrect usage. Claims will not be accepted otherwise. Cost of Return Goods or Faulty Goods is at the Buyers cost and Designer Watches will not reimburse any costs involved in return of Goods back to us.
Warranty Repair is completed by our Authorised Repair Centre and all Repair work under Warranty is Completed within 1-3 weeks and you will be kept updated throughout the Process.
Note: You should return Goods by Royal Mail Special Delivery, only to our specified address and email us the tracking number. This will result in unnecessary delays and further costs which will be deducted from your refund.
Warranty Info
When buying from us, you can rest assured that all timepieces are backed by either Manufacturers or our own DPW Limited Warranty. The Warranty Period is at least 2 Years. The warranty type and length is almost always stated with a product in the specifications of each model and this does not affect your customer's statutory rights.
If you have any questions regarding warranties, please do not hesitate to contact us.
Please Note - To validate your warranty with us, we will require the original invoice receipt which you will be issued with the watch. Below is a rough guide to what is covered by the warranty which is the same as the High Street shops.
Covered by warranty:
NOT covered by warranty:
Advice on Water Resistance
It is imperative that you understand the ATM (Atmospheres) ratings before watch is exposed to water. To start with, remember that water resistant watches are not water proof. A watch which is marked with water resistant rating of 5 ATM or 50 meters should not be expected to withstand a depth of 50 meters under water. These ratings are based on laboratory tests which show the ability of a watch to withstand pressure in a static condition (motionless water) and at specified depth. When swimming under water by wearer, the water pressure is obviously different due to arm movement as compared to pressure in static condition.
Manufacturers have their own water resistant recommendations. Below are some general guidelines:
