1. Sales Notification
You will receive an email confirmation as soon as you place an order giving you all relevant information including a sales receipt and delivery information
2. Delivery timescales
The delivery time scale is specified on the product page and at the checkout to indicate when you will receive your order.
We Offer Free Shipping 3-6 Working Days, Next Day delivery and out of stock items delivery is 3-8 Working Days.
Due to the nature of the watches and jewellery which we sell, we operate a strict fraud screening process (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day.
For out-of-stock items, you can usually expect to receive the item within 2-8 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
2.1 International deliveries
The delivery estimate on the product page does NOT apply for international deliveries. International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company. International shipping is calculated in the checkout, and is usually £9.99 to most destinations, and the delivery timescale is a non-guaranteed 3 - 10 working days. We can offer an Express Delivery Service on Request
Please note that certain brands have shipping restrictions, and this is shown on the product page.
3. Postage Method
All orders free Shipping go with Royal Mail 1st Class Recorded Signed for. This means your item will be delivered between 3 to 5 working days. We can offer Next Day Delivery with Special Delivery For Any Items out of stock delivery time is 3-8 Working days. For Next Day Delivery Orders have to be received before 1pm.
International orders are charged at £9.99 depending on your location. If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occassionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
5.1 Consequential loss for late deliveries
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive.